Order history & receipts

/orders lists every payment on your account — successful topups, checkouts still in progress, failed attempts, and refund-related records.

How to read the list

• Order ID — internal reference; include it when you contact support.
• Amount — the USD value of the topup.
• Method — new orders use Stripe checkout.
• Status — where the payment is in its lifecycle: still waiting for checkout, already paid, the attempt failed, you cancelled it, the checkout session expired, or a refund is involved.
• Created — when the order was opened.
• Receipt — after a successful payment, a link to the Stripe-hosted receipt.

Use the status filter at the top. Pagination shows about 20 rows per page.

Resuming an order that is still waiting for payment

An order in this state means the Stripe session was created but checkout was not finished. While the session is still valid you can click Resume to reopen checkout. After the session expires the order shows as expired and you need a new topup.

Cancelling

You can cancel an order that is still waiting for payment manually — no charge is captured. Orders that are already paid cannot be cancelled; use the refund flow when eligible.

Requesting a refund

For Stripe orders where refunds are supported, topups that are already paid may show Request refund. After you submit a reason the request is tracked in the console; Stripe returns funds to the original payment method, and any balance already spent from that topup is adjusted on your account first.

Next steps